Bitcoin Trader adheres to strict privacy regulations regarding the collection and use of data, supported by complete transparency with our clients and open lines of communication. We are also fully registered with the Australian Transaction Reports and Analysis Centre (AUSTRAC). If you have questions regarding privacy, feedback or making a complaint, you should be able to find your answers below.

For anything further, please contact us on 1300 12 17 17 or via the form below.




Further Assistance

BT Brokerage Services Pty Limited (Bitcoin Trader) Privacy Policy

19 December 2017

Protecting your privacy and the confidentiality of your personal information is important to us. Bitcoin Trader is committed to protecting your privacy when you purchase our products and services, or have any other types of dealings with us.

Application of this Privacy Policy

Bitcoin Trader is governed by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).  The APPs regulate how personal information is handled by Bitcoin Trader.

‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable.  Bitcoin Trader’s Privacy Policy applies to personal information collected and/or held by Bitcoin Trader, whether we have asked for the information or not.

Bitcoin Trader will review this policy regularly, and may update it from time to time.

Why we collect personal information

Bitcoin Trader collects personal information about our customers and potential customers:

  • We collect, hold and use personal information about potential customers as necessary to answer their enquiries about our services.
  • We collect, hold, use and disclose customers’ personal information so we can establish, manage and administer the products and services provided by us, and comply with legal and regulatory obligations.
  • We are required by law to collect information to identify and verify our customers. Bitcoin Trader may make enquiries as to your identity(ies) and other personal details as required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML-CTF Act). Your personal information will be treated strictly in accordance with the APPs in the Privacy Act.

Bitcoin Trader also collects personal information about job applicants, our staff, contractors, consultants and other business associates, so that we can manage our operations effectively.

How we collect personal information

Information that you specifically give us:

  • Through face-to-face meetings or by interacting with us via telephone, mail, email or other methods, we will ask you to provide certain types of personal information if you wish to use a particular service or product, purchase or sell cryptocurrency to or from us. Some of this information will be required by law.

Information that we collect from others:

  • Bitcoin Trader uses third party identity checking services to verify the information customers give to us. We also check some details from publicly available sources, such as the Australian Business Register and ASIC databases.

 Information that we generate ourselves:

  • Bitcoin Trader maintains records of all transactions and activities on accounts you have with Bitcoin Trader, including details of emails, Trade Confirmations, Device Activation Confirmations, Client Order forms, Inventory Authorisation and Firmware Update documents. During the course of your relationship with Bitcoin Trader, we will also gather information about products and services provided to you.

How we use personal information

Bitcoin Trader may use your personal information for the following purposes:

  • to provide the service or product you wish to use with your explicit written permission;
  • to answer your enquiry about our services;
  • to customise and promote Bitcoin Trader programs, products or services which may be of interest to you;
  • to provide technical support to you;
  • to manage our employment or business relationship with you;
  • if otherwise permitted or required by law; or
  • with your consent.

When we disclose personal information

Bitcoin Trader may disclose your personal information to third parties for the following purposes:

  • to verify your identity, as required before you can purchase or sell cryptocurrency;
  • to a liquidity provider/s to provide the service or product you wish to use with your explicit written permission;
  • if required by law (for example, we must disclose suspicious financial transaction to AUSTRAC);
  • if otherwise permitted or required by law; or
  • with your consent.

These third parties may be located in Australia or overseas.  Some of our liquidity providers are located overseas, including in the USA, Switzerland, France and Lichtenstein.  When we send your personal information to overseas recipients, we make sure appropriate data handling and security arrangements are in place.

Under no circumstances will Bitcoin Trader sell or receive payment for licensing or disclosing your personal information.

Protection of your personal information

We take steps to store your information securely. We hold your personal information in a combination of secure computer storage facilities, paper-based files and other formats.

Bitcoin Trader has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.

  1. Physical paperwork is stored in a secure vault
  2. Digital correspondence is conducted via secure, encrypted email.
  3. We take a number of steps to protect personal information from misuse, loss, unauthorised access, modification or improper disclosure. These include instructing our staff and authorised contractors who handle personal information to respect the confidentiality of customer information and the privacy of individuals.

Bitcoin Trader regularly reviews security, storage and encryption technologies and will strive to protect information to the fullest extent possible.

To the extent allowed under the AML-CTF Act, when we don’t need your personal information any more, we will delete, destroy or de-identify it.

At Bitcoin Trader your private information remains private; it is not sold or outsourced to any third party.

Accessing your personal information

You have the right to request access to the personal information Bitcoin Trader holds about you.  You also have the right to request the correction of the personal information we hold about you. Bitcoin Trader will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date.

To seek access to, or correction of, your personal information please contact Bitcoin Trader as follows:

By email:

By telephone: 1300 12 17 17
By mail: PO Box 455 Neutral Bay NSW 2089

We will process your request usually within 14 days. If your request is complex, more time may be needed in which case we will advise you of the extra time required.

Providing positive feedback

We greatly appreciate client feedback. If you would like to let us know about your experience please contact us:

By email:

By telephone: 1300 12 17 17
By mail: Bitcoin Trader, Att: The Privacy Officer, PO Box 455 Neutral Bay, NSW 2089.

Making a complaint

Making a privacy complaint.

If you have a complaint regarding any of our services you may contact us as follows:

By email:

By telephone: 1300 12 17 17
By mail: Bitcoin Trader, Att: The Privacy Officer, PO Box 455 Neutral Bay, NSW 2089.

If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling them at 1300 363 992, making a complaint online at, or writing to them at OAIC, GPO Box 5218, Sydney NSW 2001.

Internal Dispute Resolution (IDR)

Everyone at BT Brokerage Services (or Consensus Group) is committed to providing our clients with the highest standard of service available. If you’re unhappy with our service, we would like you hear from you.

Please contact our Internal Disputes Resolution Team via mail, email or telephone, email to;

M: The Complaints Officer, PO BOX 455, Neutral Bay, NSW 2089
T: 1300 12 17 17

External Dispute Resolution (EDR)

If you have raised your concerns with our complaints team, and you are not satisfied with the outcome proposed or you believe that we have not resolved your complaint fairly, then click here for review options.

Financial Ombudsman Service (FOS)
The Financial Ombudsman Service (FOS) is a free and independent dispute resolution service that can consider further, your complaint or feedback regarding Bitcoin Trader Services

For further information and contact details, please go to the website

AML/CTF Policy

Policy statement

Bitcoin Trader is committed to combatting money laundering and preventing terrorist financing.

Bitcoin Trader has established an Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Program that seeks to reasonably identify, mitigate and manage the risks we face including the risk of our products and services being used to facilitate money laundering or the financing of terrorism.

Our core principles

Bitcoin Trader has adopted the following core principles for our business:

  • We are opposed to the crimes of ML/TF and do not tolerate the use of our products and services for either of these purposes;
  • We will ensure that we meet our AML/CTF legal and regulatory obligations and that our employees are trained in their obligations and how to comply with these legal and regulatory obligations;
  • We will protect ourselves and our people from the reputation damage, regulatory intervention and financial penalties that could be imposed for non-compliance with AML/CTF obligations;
  • We have established and maintained an AML/CTF program that seeks to reasonably identify, mitigate and manage the ML/TF risks we reasonably face;
  • Where we detect any suspicious matter or activity that falls within chapter 41 of the AML/CTF Act, we will report this to the AUSTRAC CEO;
  • We will monitor our own customers and all requests for transactions in a manner consistent with the level of ML/TF risk they represent; and
  • We will work with AUSTRAC to ensure that we meet their expectations.

AML/CTF Program

Through Part A and Part B of our AML/CTF program, we aim to:

  • Comply with Australia’s AML/CTF laws and regulations;
  • Make sufficient funding and resources available for the implementation of the AML/CTF program;
  • Provide our products and services only for legitimate purposes to customers whose identities we have been able to verify;
  • Identify our customers and monitor their transactions to a degree consistent with the level of money laundering and terrorist financing (ML/TF) risk they represent;
  • Educate our people about the risks of ML/TF and the behaviours and actions we require of them to make our effective; and
  • Manage changes to our products, business processes and systems to ensure that ML/TF risks are identified, managed and mitigated.

Our sanctions program

The AML/CTF program also records our approach to the risk that our business, including the products and services we offer, might be used to breach targeted financial sanctions in place in Australia or relevant countries overseas.

Aspects of these sanction risks are outside of the scope of the AML/CTF Act and AML/CTF Rules, but as the controls are like those required for AML/CTF, we manage them within the AML/CTF program.


The AML Compliance Officer is responsible for the implementation of our AML/CTF Program.

Part A of our Program has been approved and adopted by the CEO and Executive Committee of Bitcoin Trader.

Our Executive Committee has ongoing oversight of the Program.

Each Bitcoin Trader Executive is responsible for ongoing oversight of the Program as it affects their area of responsibility and for delivering effective compliance on a day to day basis.

Further information

Please contact our AML Compliance Officer.